FAQ

1. What is WSQ

The Singapore Workforce Skills Qualifications (WSQ) is a national credentialing system. It trains, develops, assesses and recognises individuals for the key competencies that companies look for in potential employees.

WSQ is based on national standards developed by WDA in collaboration with various industries comprising industry sectoral frameworks which serve to:

Professionalise the industry, particularly where recognition of Continuing Education and Training (CET) qualifications are lacking.
Improve labour mobility allowing companies in growing industries to easily recruit workers with the necessary skills whilst improving opportunities for workers to enter these industries.

The WSQ system is designed to be a practical, accessible and affordable launching pad for individuals to take charge of their own careers and advancement. It is also a powerful business tool for employers to access and maintain a skilled workforce as it enhances their competitive edge and advancing their businesses.

2. WSQ Funding

For course funding, please login to WDA Skillsconnect System.

3. Generic Manufacturing Skills WSQ

The Generic Manufacturing Skills (GMS) WSQ framework is a national skills training system developed by various sectors in the manufacturing industry and WDA. It offers a systematic pathway that aims to equip the workforce with vital industry skills and knowledge to enhance competency, increase operational productivity and professionalism within the industry.

Competency map of the framework

4. Feedback Policy

UBTS ACADEMY PTE. LTD. is committed to providing a high quality service to our customers. We constantly seek to improve our service standards. We take all seriously and aim to learn from them.

If you feel UBTS ACADEMY PTE. LTD. could have done better or there is something you believe we should be doing differently we would like to hear from you even if you do not want to make a formal complaint.

Our aim is to resolve concerns to your satisfaction and learn any lessons from the complaint in order to improve our service in the future.

All feedback will be treated seriously and fairly regardless whether they are made in person, by phone or in writing.

All feedback will be carefully considerately and kept strictly confidential.

To make a feedback about any aspect of the service you have received from UBTS, please use the attached feedback form.

5. Appeal Policy And Procedure

POLICY

Trainees have the right to challenge the assessment decision made by an assessor.

UBTS ACADEMY PTE. LTD. has in place an appeals procedure which trainees can use in the event that they wish to challenge an assessment outcome.

If a trainee wishes to exercise their right to challenge an assessment outcome, the following steps must be followed.

PROCEDURE

The appeal against an assessment decision must, in the first instance, be made known to the assessor when the assessor has made known the assessment results to the trainee.
The assessor will record the appeal intention of the trainee on the assessment summary record.
The trainees do not need to acknowledge the assessment result.
The trainee must use the appeal form provided on the UBTS ACADEMY PTE. LTD.
The trainee shall submit the appeal form duly completed within 14 days of assessment date together with an appeal fee of 20% of course fees (cash or cheque) to UBTS HQ at 12 Tanjong Penjuru Crescent Singapore 608975.
If the appeal form is not received within 14 days, the assessment results will be finalised. No further appeal or any such applications shall be allowed.
The appeal committee will review the appeal within 7 working days upon receipt of appeal and appeal fees.
The appeal committee will convene and make known the decision and feedback to the appellant by email & post.
The appeal committee’s decision is final.
Please refer to the attached appeal form.

6. Withdrawal and Refund Policies

For Public Enrolments

Withdrawal & Refund

Participants who wish to withdraw from an enrolled course must submit reason(s) in writing to [email protected].

Where notice of withdrawal is given at least 2 weeks or longer before the course start date, full refund of course fee may be granted.

Where notice of withdrawal is given less than 2 weeks before course start date, paid course fees will be forfeited. Refunds, where applicable will be made within 30 calendar days from the date of approval.

Course fees are also non-refundable in cases where a participant ceases to attend the class after commencement, does not complete the assessment, or is not successful in the assessment.

Postponement

Participants who wish to postpone a course attendance must submit reason(s) in writing to [email protected].

Where notice of postponement is given at least 2 weeks or longer before the course start date, a re-scheduling will be facilitated.

Where notice of postponement is given less than 2 weeks before the course start date, each request will be considered on case by case basis.

Generally, postponement may still be granted if there is a valid reason such as a medical issue.

Cancellation

UBTS ACADEMY PTE. LTD. reserves the right to cancel or postpone any of the courses. Applicants will be duly notified and where applicable, the full fees will be refunded.

For Corporate Enrolments

Companies who wish to withdraw their employees from an enrolled course must submit reason(s) in writing to [email protected]

Where notice of withdrawal is given at least 2 weeks or longer before the course start date, full refund of course fee may be granted.

Where notice of withdrawal is given less than 2 weeks before course start date, company will still be invoiced for payment.

Refunds, where applicable will be made within 30 calendar days from the date of approval. Companies will still be invoiced in cases where an employee ceases to attend the class after commencement, does not complete the assessment, or is not successful in the assessment.