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Customer Management (Level 1)

Course Fee and Grant Funding Self Sponsored Company Sponsored
SME Non-SME
For International Learners Full Course Fee $158.00 $158.00 $158.00
For Singapore Citizens and PRs aged 21 years and above $79.00 $47.40 $47.40
For Singapore Citizens aged 40 years and above $47.40 $47.40 $47.40
SkillsFuture Credit Claimable Yes No No

All prices indicated above are in SGD and nett prices. No GST charges.

COURSE FEE AND GRANT FUNDING

Self Sponsored
For International Learners Full Course Fee $158.00
For Singapore Citizens and PRs aged 21 years and above $79.00
For Singapore Citizens aged 40 years and above $47.40
SkillsFuture Credit Claimable Yes
Company Sponsored SME Non-SME
For International Learners Full Course Fee $158.00 $158.00
For Singapore Citizens and PRs aged 21 years and above $47.40 $47.40
For Singapore Citizens aged 40 years and above $47.40 $47.40
SkillsFuture Credit Claimable No No

All prices indicated above are in SGD and nett prices. No GST charges.

The objective of this course is to provide learners the techniques and criteria in selecting the solution to handle customers with the goal of improving business relationships with customers and achieving service requirements.

  • Learners are able to identify potential service challenges triggered by the issues that exist in the environmental services at workplace.
  • Learners are able to use their procedural knowledge and skills in customer service and problem-solving to handle customers’ issues.
  • Learners are able to follow the service recovery procedures and organisational requirements in customer service delivery to tackle service challenges using effective communication principles.
  • Learners understand the escalation process and know how to gather feedback from customers to solve the service challenges using appropriate problem-solving tools and techniques.
  • No formal education required.
  • Able to speak, listen and read English at Workplace Literacy (WPL) Level 1, and manipulate numbers at Workplace Numeracy (WPN) Level 1.
  • Minimum of three months of work experience in the environmental services industry or with the interest to be employed in the industry.
  • 7 hours of classroom and practical training
  • 1 hours of assessment including written, oral, and practical assessment.

Customer Management level 1 is developed to train cleaning crews in handling daily tasks to achieve services excellence in customer services. This allows them to have good relationship with their co-workers and customers in accordance with organisational procedures.

  • (TGS-2023021864)  30 May 2023 – 29 May 2025

Candidates will receive the WSQ Statement of Attainment (SOA).

General Cleaners & Cleaning Crews